Responsibility for Unauthorised Works
Letting Agents

S & A
S & A
0 Thanks
4 Posts
1 month ago

One of our tenants complained of black mould in our property. Our letting agents (the property is fully managed) obtained a quote from a damp proof company who suggested improving the loft insulation and the installation of a PIV fan. The tenants made an approach to the Council. We instructed the agents to have the extra insulation fitted, the guttering cleared out (there were signs of water overflowing down the external wall on occassions) and we provided the tenants with a mobile dehumidifier. the Council were happy with this course of action and the tenants were reminded to ventialte the prooperty properly as they had a track record of drying clothes in the berooms on radiators.

We have now found out that despite 2 emails to the agents specifically telling them to get the company to install just the extra insulation, they told the contractors to go ahead and do everything on the quote including the installation of the PIV fan. So we have ended up with almost an extra £1k of costs we didnt give the go ahead for. Has anyone had a similar experience and how was this resolved. The agents dont seem to be addressing our claim directly that they instructed works that werent authorised by us. The concern is that they will just deduct the full cost of the tenants rent when its received.


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