BT Landline connection - who pays?

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2 Posts
13 years ago
When my current tenant moved into my new-build house he paid BT £150 connection fee for his phone to be connected, even though the physical line was installed into the premises. This tenant is now moving out, but is asking for the £150 connection fee to be refunded on the basis that it would normally be a landlord's responsibility to pay connection fees, because subsequent tenants will be able to use this, and have a BT phone/landline without paying for the connection fee.

Is the connection fee thae Landlord's responsibility? Should I refund the current tenant as he moves out?

Thanks for your advice.

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