Direct Debit payment issue
Rent Arrears

1 Thanks
10 Posts
10 years ago
One of my tenants (joint and several) her mother pays her portion of the rent by direct debit. The April payment was not paid into my account. I have chased this with the tenant and she assured me it had been paid. I did receive the May payment but am still chasing April. I am now told that April rent was paid by direct debit. I checked with my bank and they say it's the account holder (mother) who should be investigating as it is missing. I have now asked for proof of payment. I have tried phoning the mother but have not been able to talk to her direct. Can you please advise what my next step should be.

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