Direct Debit payment issue
Rent Arrears

1 Thanks
10 Posts
8 years ago
One of my tenants (joint and several) her mother pays her portion of the rent by direct debit. The April payment was not paid into my account. I have chased this with the tenant and she assured me it had been paid. I did receive the May payment but am still chasing April. I am now told that April rent was paid by direct debit. I checked with my bank and they say it's the account holder (mother) who should be investigating as it is missing. I have now asked for proof of payment. I have tried phoning the mother but have not been able to talk to her direct. Can you please advise what my next step should be.

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