Problem with tenants and agent
Letting Agents

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1 Posts
2 weeks ago

Our tenants had been at the property for over two years, with no problem, until one day the man subjected us to unacceptable aggressive behaviour. We decided to ask our solicitor to serve notice, as we did not feel safe to go back. They left in September, leaving the house so dirty as to be declared uninhabitable - it cost more than £11,000 to clean and repair. They are in breach of at least 15 clauses in the Tenancy Agreement.

Several days after disappearing, the male tenant returned, and using a key he had not surrendered to our solicitor, entered the property to retrieve some belongings, and also break into our garage (never included in the rental). Unfortunately neither Police nor Insurers have accepted this act was malicious. One reason the Insurer gave was the lack of references.

We informed the Letting Agent of the experience, and asked to see the references they held for the tenants. Up to now, and despite requests by our solicitor, they have not produced the references. They claim that the storage company they use can't find them.

We suspect that references were never obtained, especially as our previous tenant was in a hurry to leave, and happened to be employed by the same Letting Agent. It was she who introduced the problem tenants. It was all done very quickly.

We would like advice, if possible, about how the court might view our case against the tenants, and against the letting agent.

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