NRL
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I am a Non Resident Landlord and due to geographic restrictions and logistics use the Fully Managed services of a Property Services Group.
On 30/01/2016 I changed Management Services. A tenant on a Periodic from a lapsed AST was and is making pre period rental payments on the 20th of the month for the period 23rd to 22nd of the subsequent month. A file was given on change over with all the relevant information. The new management at corporate head office was told by branch that the Management Service commenced on 30/01/16. They missed or ignored the fact that the tenant was current for period 23/01/16 to 22/02/16 when loading the account and set the 30th as rent due date. This married the management services contract and the TA. When the tenant made his regular payment on 20/02/16 the Agent allocated the payment to the period 30/01/16 to 28/02/16 instead of the period 23/02/16 to 22/03/16 which automatically indicated the tenant was 3 weeks late in payment which he was not. It also indicates I had been paid twice for the period 30/01/16.
This offset due to the input error has rolled over for four years and auto generated arrears letters were blocked by the placing of a flag on the accounting system. That flag was removed four months ago due to a system upgrade and the arrears letters to the tenant have been continuous. I have pointed out to the agent that if they follow the money trail of payments by tenant and payments to landlord are regular and consistent from 2012 to date. The payments are correct but are allocated to the wrong rental period on the statements. The appearance of the tenant paying 3 weeks late, me being paid twice and 3 weeks late is a result of the wrong input of information on the system.
Both the Tenant and Landlord are on the same page and all is cool between us. The agent is reluctant to update the information on the system so the arrears letters continue. What should I do?
