Possession order

Possession - Section 8 and Section 21

My tenant was served a possession order from courts saying she had to leave in November. But she’s saying local council advised her to stay on until I get bailiffs. Warrant has been passed to bailiffs, but as you know there’s a ban. But what I want to know is are local councils obliged by law to offer alternative accommodation with this possession order, if the tenant insisted she wants alternative accommodation from them and if she told them she didn’t want to get into anymore debt.If so, are the council obliged to offer her somewhere else on the same day she shows them the possession order?