Call of the Week NRLA Advice Line 10/07/2020

Call of the Week: GDPR Compliance

This week one of our members got in touch with us as they had a query relating to GDPR. They are fairly new to being landlord and wanted to make sure they were compliant.

There is a lot of information relating to GDPR out there for landlords to read on the ico website so our member was hoping for some practical steps they could take to follow the legislation whilst they continue to learn about GDPR.

We advised our member that if they control or process their tenant’s data via electronic means, which could be something as simple as contacting them via WhatsApp or email, then they should register and pay a fee to the ICO. For most landlords this will be the lowest fee of £40.

Next, they should complete a data audit; this is essentially a review of all the types of data that the landlord might collect, from who, how they go about doing this, who else might see it, how it is secured and protected, and so on. It is so the landlord has an understanding of how their business works, from a data protection perspective, and can inform the decisions they make relating to data protection matters. The ICO are able to request to see that this has been carried out. You keep this for your own records and don’t need to provide it to your tenants. Landlords should renew the audit if there are changes to the data they take, and how they control and process it.

The next step is to then complete a privacy notice, or sometimes called a fair processing notice, which is a document that explains to the tenant the type of data you may collect from them, and what this is used for and who it might be shared with. It is almost like your data protection policy and how you inform your tenant about this. This should also be given to any prospective tenant as well when they get in touch with you, as almost right away you will be collecting data about them.

GDPR can appear to be quite a difficult topic at first, but with these steps landlords can’t go far wrong.

NRLA Advice Line

NRLA Advice Line

NRLA members can access free, unlimited one-to-one telephone advice from the NRLA advice team, six days a week.

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