Contact Us


We have three different teams of people in the NRLA who can help you - you can access them from the number listed below.

​​​​​​​Landlord Advice Line

NRLA members and associates requiring information, advice or guidance with a specific landlord or tenant problem should use the landlord advice line. Please note that this valuable service is for paying members only, if you need to access it and are not a member, please join first. Our telephone advice line is open between 8.30am and 5.30pm between Monday to Friday and 9am and 1pm on Saturdays.

Members and associates can also access our online enquiry service to raise a written question for the advice team to answer. This is useful if you need to log a question out-of-hours or do not need an immediate response.

Membership Team

The Membership Team deal with new membership enquiries and applications, existing membership administration including accreditation and CPD.

Our Membership team are available between 9am and 5pm Monday to Friday.

Portfolio Support Team

The Portfolio Support Team deal with any NRLA Portfolio enquiries and support. Our Portfolio Support Team are available between 9am and 5pm Monday to Friday.

None of these teams work on Public Holidays.


Should you wish to cancel your membership at its next renewal point, please complete our cancellation form by clicking the download button. Once complete, please email to [email protected] where one of our team will process that request. Should you require an immediate cancellation, please phone our office on 0300 131 6400 to discuss this with our membership team. Please note that memberships still remain active until you receive a confirmation email and all requests are processed in line with our cancellation policy which can be found here

NRLA Cancellation Form

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Phone number

Our phone number for both of these services is as follows (once connected press 1 for Membership Team, 2 for the Landlord Advice Line and 3 for Portfolio Support Team):

0300 131 6400

This is a non-geographic number that is charged at a local rate and included in most mobile phone allowances. It should also work internationally. Alternatively you can use +44 161 962 0010.

​​​​​​​Alternative contact methods

Out of working hours, or if it is your preference, then please use the following to get in touch with us:

Chat: Please click on the icon in the bottom right of your screen to open a new chat.

Letter: Our postal address is NRLA, Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU.

Online Form: Complete the form below and click on "Send Enquiry" and we will respond as soon as we are able.