Meet the team
Our Advisers are trained professionals who work for us on a full or part time basis to provide information, advice and guidance to our members. Many are themselves experienced professional landlords and so can advise you from first-hand practical experience. Half the team works from our office in Sale, the other half are spread out across the country from Scotland to the South West of England and so have a great deal of local and regional knowledge of the local authorities and conditions in your area.
We've introduced a few of them below so you can meet some of the people you'll be dealing with.
Rachel worked for the RLA for over 7 years before the company merged into the NRLA. Rachel hadn’t worked in the property field before, but so far it has been her favourite sector of work. Rachel believes that the industry is ever changing and keeping up with these changes certainly keeps her on her toes. She also finds helping the members very rewarding as a lot of the time, most really appreciate our help. Rachel's employment history has always been in the Customer Services sector. In her spare time, she volunteers for a charity for Self Help as a Peer Support worker helping people with a whole host of problems and she gained Level 2 Counselling in 2018. Apart from that, Rachel loves her holidays and catching up with family and friends along with walking and keeping fit.
James has been working for the NRLA since 2019 as an Advisor, having previously headed a property management department at an estate agency in Manchester. This followed James working as an investment and acquisitions analyst for a Qatari property investment company in London, a role he began after graduating from the University of Sheffield.
James enjoys interacting with members, providing advice and using his experience to find solutions to help members dealing with complex or unusual queries.
A Manchester City season ticket holder, he enjoys going to watch football on the weekends during the winter and spring and playing rugby league in the summer. He also enjoys heading out on the golf course on the rare occasion the sun is shining in Manchester.
James is due to complete his master’s degree in Building Surveying in the summer of 2020 through the University College of Estate Management and he is a fluent German speaker.
Jane has been an Adviser for 5 years and a private landlord managing her own portfolio for more than 10 years.
Prior to this she worked in private sector property management and for a London based local authority for over 20 years, dealing with property management and managing large scale private finance refurbishment projects. Jane understands the need for firm but fair actions as a landlord; utilising both practical and legal processes for effective management. Jane enjoys assisting and supporting landlords.
Sally is a landlord with nearly 30 years’ experience in the private rented sector. Sally was originally employed on the Advice Line for the NFRL (The National Federation of Residential Landlords) in 2007, shortly after the introduction of The Deposit Protection Legislation. This company later became the National Landlords Association and is now the newly formed NRLA.
Sally has many years of practical experience both as a landlord and for a time a letting agent, managing a small portfolio of properties. She has completed many training courses and attended events over the years, gaining landlord accreditation in 2018.
Prior to her current role Sally worked in the banking sector, as well as a 15-year term as long-haul cabin crew. Customer service has always been her forte and she enjoys helping fellow landlords find solutions to their problems.
Away from work Sally has 2 teenagers and 2 sausage dogs to keep her busy. She also enjoys running, going to the gym and fitness classes.
Simon has worked in the residential accommodation sector for 20 years covering Social Housing Providers, Local Authority Tenancies, supported accommodation provision, Housing Benefit and Local Authority homelessness duties, all in the Greater London and Home Counties region.
He has also been a private landlord for several years and his family have traditionally been in the lettings business for several decades providing Bed and Breakfast and student accommodation for a foreign language school and a local university in East Anglia. When not occupied by housing and tenancy matters Simon is a professional musician, specialising in Drumming and studio audio production as well as working with local DJs and bands and providing drumming tuition.
Sam worked for the RLA since 2017 before we merged into the NRLA and previously worked for a social housing company. Sam really enjoys working for the NRLA and assisting members with their queries, getting satisfaction out of helping resolve problems/issues. In her spare time, she is part of an axe throwing league and attends a local dance school each week.
What do our members think?
Our members love the service we provide, we know this as we regularly receive 5 Star reviews on TrustPilot for what we do.
To help us illustrate this, we have drawn from some of the many positive comments to give you an idea of what people say about the team.
I was not sure if I was on the right side of the law regarding an agent that I wish to terminate agreement with. This was made clear and I got help with the correct wording. Thank you very much... Really helpful...
It was quick and clear and the piece of advice received about being forced to accept my tenants' notice or not reassured me a lot! Thanks a million! Stay safe during this coronavirus situation!
Very helpful advice and wasn’t rushed in my phone call
Extremely good, professional advice and guidance. Thank you very much. A five star service
The advisor was very patient, attentive and professional. She was very clear in discussing the issues I had and helped me understand how best to deal with the problem. Excellent job.
Once again your Adviser professionally guided me through an eviction process that needs to carried out properly and helped in the completion of section 8. Thank you once again for brilliant support.
I appreciated that the advice was categorical and clear, no ducking and weaving. I like that.
It is always a pleasure speaking to your Advisers. They are so helpful and willing to go the extra mile. In our recent discussion we both learned something new, and I was really impressed that before expressing a view they took the trouble to do their research. Really appreciated and as always, I am so grateful that you offer this excellent service to landlords.
Your Adviser was really brilliant and sent me some information on the topic I queried. A very big thanks to you. It is a nightmare nowadays being a landlord to do things properly. Thanks Advice Line!
Your Adviser was the most helpful person I've spoken to in years!!!!
I had to deal with an extremely distressing situation and your Adviser kept me on target with her questions and she was able to give appropriate and practical advice. It didn't cure the situation, but it gave me a lead from which a successful immediate action was achieved. We are now dealing with it from a position of control. Many thanks.
Contact the team
NRLA members and associates requiring information, advice or guidance with a specific landlord or tenant problem should use the landlord advice line. Please note that this valuable service is for paying members only, if you need to access it and are not a member, please join first. Our telephone advice line is open between 8am and 6pm between Monday to Friday and 9am and 1pm Saturday on 0300 131 6400.
Members and associates can also access our online enquiry service to raise a written question for the advice team to answer. This is useful if you need to log a question out-of-hours or do not need an immediate response.