Landlord support team

I’m Robyn Young, and I have over 8 years’ experience in property management, with broad expertise gained from working across all aspects of the contact centre, including time on the support line. I now lead my own team as a Team Leader, where I combine hands-on knowledge with people leadership. Outside of work, I’m an avid reader and enjoy baking in my spare time!

I have worked in the property industry for over 9 years, and have been a proud member of the NRLA team since 2023. Starting out as a landlord support advisor, and currently a multi skilled advisor, my journey within the NRLA has given me extensive skills and knowledge to help and support all of our members. You may see me popping the odd message into our landlord forum: NRLAConnect, and maybe even at some NRLA events. I love being able to support our members, from simple queries, to difficult or sensitive scenarios and everything inbetween. 

I am a Landlord Support Advisor for The NRLA. In my current role, I am most proud of the positive feedback given by members. I have a background of five years experiences in mortgages and have a bachelor’s degree in English literature. In my leisure time I take on art projects, such as painting and illustration. With my professional background, creative skillset and a willingness to put myself out there and help others I’m excited to see what’s to come next at the NRLA.

After graduating with a degree in Psychology, Rachel’s private rented sector career started in Central Prime London in 1998. Rachel has specialised in residential lettings, residential property management, the leasehold sector and operations working for both corporate and The Royal Institution of Chartered Surveyors (RICS) regulated firms. Rachel joined NRLA in June 2025, is a student member of RICS, and when not working you will find her either doing Pilates, walking her black labrador, and spending time in the Scottish Highlands Munro bagging.