Member Stories

Many landlords go the extra mile for their tenants and their local communties. In this section we feature the stories of some of our members who have been doing truly exceptional things-be it delivering food for tenants at the height of the coronavirus pandemic, or volunteering.

Meet the landlord supporting a global community

As the Covid-19 pandemic ravaged the UK at the start of 2020, landlord Raj Kumari Byford was compelled to help those in her local community. She set up a project to stock food banks, manufacture face masks and fund life-saving ventilators after setting up community interest company.

Member Stories Sally Walmsley 13/12/2021
Meet the landlord supporting a global community

Better Together - Charlotte Ashworth on joining forces with family to build a portfolio

Member Stories Sally Walmsley 24/11/2021
Better Together - Charlotte Ashworth on joining forces with family to build a portfolio

Sage advice from landlord Frank

When NRLA member Frank Mason began to jot down some notes for his daughter-in-law little did he know his memo would take six months to write and become a published book.

Member Stories Sally Walmsley 10/11/2021
Sage advice from landlord Frank

I've helped my wife, and now I want to help others - a landlord's mission to provide more adapted rental properties

Paul is a landlord based in Teesside, North East England. Paul owned a contracting company that he closed at the end of 2008 due to the global recession. Following this he was able to enter the private rented sector as a landlord.

Member Stories Rhianna Abrey 17/08/2021
I've helped my wife, and now I want to help others - a landlord's mission to provide more adapted rental properties

An empty property, a dysfunctional PRS and the question of council tax

Ben is a Cambridge-based landlord who owns a rental property in Bangor, Gwynedd. Ben was a student in Bangor during the early noughties, and his family is also originally from Cardiff.

Member Stories Rhianna Abrey 29/04/2021
An empty property, a dysfunctional PRS and the question of council tax

System doesn't support landlords who rent to vulnerable tenants

Eleanor is a socially conscious landlord, who is keen to support people and provide homes for those who may need additional support.

Member Stories Rhianna Abrey 13/04/2021
System doesn't support landlords who rent to vulnerable tenants

How the pandemic has left me struggling

Cathy is currently out of work and struggling financially due to the pandemic, her tenants are in twenty thousand pounds of rent arrears, which began prior to Covid-19 and has nowhere to turn. All because she is a landlord.

Member Stories Rhianna Abrey 15/03/2021
How the pandemic has left me struggling

The Big Question: Furnished or unfurnished - what do you rent?

Do you rent out your properties unfurnished - or ready for tenants to move right in? Following a discussion on the furnished/unfurnished debate in our most recent podcast the NRLA is asking what you prefer to do for our next 'Big Question' feature in NRLA members' magazine, Property.

Member Stories Sally Walmsley 08/03/2021
The Big Question: Furnished or unfurnished - what do you rent?

Wales: Landlords share impact of rent arrears

Husband and wife, Ian and Glenys own a three-bedroom property in Deeside, North Wales which is managed by a letting agent.

Member Stories Rhianna Abrey 10/03/2021
Wales: Landlords share impact of rent arrears

Pandemic: I feel that landlords have no access to help

Elena is a landlord and owns a property in London and has been a landlord for a few years now. She rents her the property to a family, who never had any issues with paying rent prior to the pandemic.

Member Stories Rhianna Abrey 09/03/2021
Pandemic: I feel that landlords have no access to help