External resources
Useful links outside the NRLA
There are a large number of websites that can provide helpful and supporting information. We've curated the ones that you might need here so if we can't provide you with the information you need, these sites might be able to.
Charity / Not-for-Profit sector
Deposit Schemes
Understand the Landlord and Tenant obligations towards deposits here.
- TDS 0300 037 1000 tenancydepositscheme.com
- My Deposits 0333 321 9401 mydeposits.co.uk
- DPS 0330 303 0030 depositprotection.com
Government
- Universal Credit website
- Crime stoppers 0800 555 111
- Report a crime or ASB - Report crime and anti social behaviour
- Action Fraud - actionfraud.police.uk
- Local Court finder - courttribunalfinder.service.gov.uk/search
- UC 47 Form - Universal credit - Request for a managed payment or rent arrears deduction
- Home Office Right to Rent 0300 069 9799
- Rent Smart Wales 0300 0133 344 rentsmart.gov.wales/en
- ICO –Information Commissioners Office 0303 123 1113 ico.org.uk
- Homeowners Alliance (Holiday Let advice) 0330 0088 2050 hoa.org.uk
- Corporation Tax: gov.uk/corporation-tax
- Find your local council: gov.uk/find-local-council
- Coronavirus: gov.uk/coronavirus
- Housing Benefit: gov.uk/housing-benefit
- Planning: gov.uk/topic/planning-development
- Check your tenant's Right to Rent: gov.uk/check-tenant-right-to-rent-documents
- Income Tax: gov.uk/income-tax
Leasehold and Redress
- Leasehold Advisory Service
- TPOS –The Property Ombudsman 01722 333 306 tpos.co.uk
- PRS –The Property Redress Scheme 0333 321 9418 theprs.co.uk
Tenant and Landlord Mediation
- The Property Redress Scheme Tenancy Mediation Service - 0203 907 1857 https://www.nrla.org.uk/services/mediation/tenancy
- TDS Resolution - https://www.nrla.org.uk/services/mediation/tds-resolution
Utilities
- Gas Safe 0800 408 5500 gassaferegister.co.uk
- National Grid (Gas Leak etc) 0800 111 999 nationalgrid.com/
- Energy Ombudsman 0330 440 1624 ombudsman-services.org/sectors/energy
Helplines
- Citizens Advice Consumer Helpline 03454 040 506 Website: citizensadvice.org.uk
- Samaritans Phone:116 123(free 24-hour helpline) Website: samaritans.org
- StepChange Debt Charity(UK) Debt advice for people in the UK.Tel: 0800 138 1111 Website stepchange.org
- Cruse Bereavement Care Phone: 0844 477 9400 (Mon to Fri, 9am to 5pm) Website: cruse.org.uk
- Victim SupportPhone:0808 168 9111 (24-hour helpline) Website: victimsupport.org
- National Domestic ViolenceFreephone Helpline 0808 2000 247 Website: nationaldomesticviolencehelpline.org.uk
- Alcoholics AnonymousPhone: 0845 769 7555 (24-hour helpline) Website: alcoholics-anonymous.org.uk
- Gamblers Anonymous Website: gamblersanonymous.org.uk
- Narcotics Anonymous Phone: 0300 999 1212 (daily 10am to midnight) Website: ukna.org
- Mencap Charity Phone: 0808 808 1111 Website: mencap.org.uk
- Age UKSupport for older people.Tel: 0800 055 6112 (England)Tel: 0800 022 3444 (Wales) Website: ageuk.org.uk
- HMRC Self Assessment Helpline: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/self-assessment
- Talking Therapies: nhs.uk/conditions/stress-anxiety-depression/benefits-of-talking-therapy/
- Energy Saving Trust tools and calculators: energysavingtrust.org.uk/resources/tools-calculators