Property Redress

The Property Redress tenancy mediation service helps landlords (or their agents) and tenants reach an agreement on tenancy-related disputes. Any party (landlord, tenant, or agent) can also initiate the mediation process. Mediation can address a range of issues, including rent payments and arrears, breaches of tenancy, nuisance, and anti-social behaviour. Using mediation can save time, reduce stress, and avoid the cost of going to court. An impartial mediator listens to both parties and helps find a solution that works for everyone. Mediation is carried out by telephone, and both parties can speak confidentially.

Call 0203 907 1857 to find out more or start your mediation.

How does it work?

Step 1. Instruction

The landlord completes a Property Redress tenancy mediation service application form telling us what the problem is. We discuss with the landlord what they are willing to offer, then contact the tenant explaining the situation and how we can help. If the tenant does not agree to take part in mediation, or if we are unable to contact them after 10 working days, we will produce a report detailing the steps we have taken. You can use this report to show the court that you tried to mediate.

Free for NRLA landlord members

Step 2. Mediation

We let the landlord know that the tenant has agreed to take part. We contact the tenant, explaining the landlord’s position and what they would like to achieve in the mediation. We find out more about the tenant’s position and what they can offer the landlord. Once we can put together a proposal from the tenant we go back to the landlord and see if it is acceptable.

We expect a typical mediation to be resolved in 1-2 hours of discussion, via email and telephone, over 10-15 working days. If the matter is complex or likely to require more time to secure an agreement, we reserve the right to charge for the extra mediator time.

If no agreement can be reached by the parties we again produce a report which you can use to show you have tried to mediate before taking the dispute to court.

Call 0203 907 1857 to find out more or start your mediation.

Mediation: £250 plus VAT (£300)

Informal Agreement

• The landlord and tenant reach an agreement between themselves
• Property Redress produce a report detailing what has happened

No Agreement

• Property Redress complete mediation, but an agreement is not possible
• Property Redress produce a report detailing what happened during the mediation

Full Agreement

• Property Redress complete mediation, with a solution agreed between landlord and tenant
• Property Redress document this in a legally binding agreement signed by all parties
• This also sets out what will happen should the tenant breach the terms of the agreement

Please note that any contract for the supply of goods/services will be made between you and the provider of the goods/services; not with the National Residential Landlords Association or any of its associated companies. The NRLA has no liability in relation to any contract entered into by you as the NRLA only acts as an introducer.