The Property Redress Scheme Tenancy Mediation Service

The Property Redress Scheme tenancy mediation service is here to help landlords (or their agents) agree a solution to a dispute with their tenant(s) about tenancy related issues. These issues could relate to rent payments and arrears, or other issues that have arisen during the tenancy. This saves the time, trouble and cost of going to court. Mediation is where an impartial person helps to agree a solution that works for all parties. Mediation is carried out by telephone. The Property Redress Scheme listen to what both parties have to say, and each can speak to them confidentially.

Call 0345 362 3127 to find out more or start your mediation.

How does it work?

Step 1. Instruction

The landlord completes a Property Redress Scheme tenancy mediation service application form telling us what the problem is. We discuss with the landlord what they are willing to offer, then contact the tenant explaining the situation and how we can help. If the tenant does not agree to take part in mediation, or if we are unable to contact them after 10 working days, we will produce a report detailing the steps we have taken. You can use this report to show the court that you tried to mediate.

£100 Free for NRLA members

Step 2. Mediation

We let the landlord know that the tenant has agreed to take part. We contact the tenant, explaining the landlord’s position and what they would like to achieve in the mediation. We find out more about the tenant’s position and what they can offer the landlord. Once we can put together a proposal from the tenant we go back to the landlord and see if it is acceptable.

We expect a typical mediation to be resolved in 1-2 hours of discussion, via email and telephone, over 10-15 working days. If the matter is complex or likely to require more time to secure an agreement, we reserve the right to charge for the extra mediator time.

If no agreement can be reached by the parties we again produce a report which you can use to show you have tried to mediate before taking the dispute to court.

Call 0345 362 3127 to find out more or start your mediation.

Informal Agreement £100

  • The landlord and tenant reach an agreement between themselves
  • The Property Redress Scheme produce a report detailing what has happened

No Agreement £200

  • The Property Redress Scheme complete mediation, but an agreement is not possible
  • The Property Redress Scheme produce a report detailing what happened during the mediation

 

Full Agreement £300

  • The Property Redress Scheme complete mediation, with a solution agreed between landlord and tenant
  • The Property Redress Scheme document this in a legally binding agreement signed by all parties
  • This also sets out what will happen should the tenant breach the terms of the agreement

Please note that any contract for the supply of goods/services will be made between you and the provider of the goods/services; not with the National Residential Landlords Association or any of its associated companies. The NRLA has no liability in relation to any contract entered into by you as the NRLA only acts as an introducer.