Partners and Suppliers Mike Morgan 10/01/2024

Mediation: A constructive approach to resolving breach of tenancy agreements

Renting a property comes with its own set of challenges, and one common hurdle faced by both landlords and tenants is breach of tenancy agreements.  

While legal proceedings may seem like the default solution, mediation offers an alternative and often more constructive approach to resolving breach of tenancy issues. This article explores how mediation can be a valuable tool in addressing breach of tenancy agreements, fostering communication, and finding mutually beneficial solutions.  

Reasons for breach of tenancy agreements 

The problems arising from a breach of tenancy agreement are multifaceted, affecting both landlords and tenants on various levels. From financial pressures and property damage, to strained relationships and housing instability, the consequences can be far-reaching. In navigating such challenges, open communication and alternative dispute resolution methods like mediation can offer constructive and timely solutions, mitigating the negative impact of breaches and fostering a more positive renting experience for all parties involved. 

Disputes can arise due to various reasons, such as access for inspection, property damage, or disagreements over terms and conditions. Mediation can also help on the subject of pets, for example if a tenant gets a pet without first seeking permission. 

Consequences of breach of tenancy agreements on landlords and tenants 

One of the most immediate issues stemming from a breach of tenancy agreement is the financial strain it places on both parties. For landlords, non-payment of rent can disrupt their cash flow and financial planning. On the other hand, tenants may find themselves facing eviction or legal action, adding financial stress to an already challenging situation. 

For tenants, a breach of the tenancy agreement can disrupt housing stability. Eviction, or the threat of eviction, can upend lives, causing significant stress and hardship. Finding alternative housing at short notice can be challenging, especially in competitive rental markets. 

Breach of tenancy agreements often involve disputes over property damage or neglect. Landlords may encounter challenges in making sure that tenants maintain the property according to the agreed-upon terms. This can lead to additional expenses for landlords who must address damages or carry out maintenance . 

Equally, tenants can experience similar frustration when a landlord fails to respond to a repair request or refuses to address a maintenance request altogether. 

Breaches of tenancy agreements can escalate to legal proceedings, causing stress and uncertainty for both landlords and tenants. Legal actions such as eviction proceedings or lawsuits are time-consuming and expensive, exacerbating the challenges faced by both parties. 

How can mediation help resolve breach of tenancy agreements? 

Mediation is a voluntary and confidential process where a neutral third party, the mediator, facilitates communication and negotiation between conflicting parties.  

Unlike litigation, which can be time-consuming and expensive, mediation aims to promote collaboration and compromise. In the context of breach of tenancy agreements, mediation provides a forum for landlords and tenants to discuss their concerns openly and work towards finding a mutually agreeable resolution. 

Benefits of mediation in tenancy disputes: 

Preserving relationships:

A breach of a tenancy agreement can strain the relationship between landlords and tenants. What may have started as a pleasant arrangement can quickly devolve into a contentious situation, making future interactions difficult. This strained relationship can persist even after the immediate dispute is resolved. One of the primary advantages of mediation is its focus on preserving relationships. Landlords and tenants often have an ongoing relationship that extends beyond the immediate dispute. Mediation allows parties to express their grievances in a controlled and safe environment, fostering a more amicable atmosphere for future interactions. 

Time and cost efficiency:

Engaging in legal proceedings to resolve breaches of tenancy agreements can be a lengthy process. Both landlords and tenants may experience frustration due to the uncertainty surrounding the resolution timeline. This delay can prolong financial strain and exacerbate the overall challenges faced by the parties involved. Mediation is typically quicker and more cost-effective, as it eliminates the need for prolonged court battles. The parties involved can schedule mediation sessions at their convenience, avoiding the delays associated with court calendars. 

Flexibility in solutions:

Mediation is not bound by rigid legal outcomes. Instead, it encourages creative and flexible solutions that meet the specific needs of both parties. Judges and the courts are very restricted on the outcomes they can award, while mediation is not subject to these restrictions. 

Confidentiality:

Mediation proceedings are confidential, providing a safe space for open communication. This can encourage parties to share information and concerns that they might be hesitant to disclose in a public legal setting. 

Empowering parties:

Mediation empowers landlords and tenants to actively participate in the resolution process. Rather than having a solution imposed upon them by a judge, the parties can craft their own agreements with the assistance of the mediator. 

Mediation offers a constructive and efficient alternative to traditional legal avenues for resolving breach of tenancy agreements. By promoting communication, preserving relationships, and allowing for flexible solutions, mediation empowers landlords and tenants to actively participate in finding resolutions tailored to their unique circumstances. As more individuals and businesses recognise the benefits of mediation, it is likely to become an increasingly preferred method for resolving disputes in the realm of tenancy agreements. 

Case study: 

The landlord was receiving information from neighbours that the tenant in a single let house had a dog. Pets were not allowed under the tenancy agreement and the tenant had not asked permission. 

The landlord initiated mediation to try to resolve the issue as the tenant had stopped replying to communication. 

The mediator spoke with both and landlord and the tenant to establish the situation from both parties' perspective. 

At the mediation it was agreed that the tenant could keep the dog on the condition that the rent was increased to facilitate the additional wear and tear on the property. 

It was also agreed that the landlord could visit the property every month to carry out inspections. These inspections would decrease in regularity if the landlord was happy the dog was not causing damage. 

Mike Morgan

Mike Morgan Legal Division Manager, Hamilton Fraser

As Hamilton Fraser’s Legal Division Manager, Mike leads the PRS tenancy mediation service, giving quick and cost-effective solutions to disputes, saving the time, cost and delay of court proceedings.

A qualified solicitor and previously the Tenancy Deposits Scheme’s Dispute Resolution Director for over 13 years, Mike is passionate about preventing disputes through access to the best advice and guidance, and also resolving them quickly and easily where problems do arise. He is a Qualified Adjudicator (ACIArb), and has a Professional Award in Ombudsman and Complaints Handling Practice (Queen Margaret University and Ombudsman Association).

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