How does it work?

1. Contact the NRLA advice line or Complete our Resolution Referral Form

After submitting your request, TDS Resolution will be in touch within 5 working days to let you know whether we can take your case forward.

2. Contact other party

We will then contact the other party to see if they will engage in the process. If they choose not to engage, we will notify you and close the case.

3. Reaching a satisfactory resolution

Providing the other party consents, we will either:

• arrange an online or telephone mediation appointment for both parties to attend; or
• speak to each party individually to resolve the matter.

We aim to arrange the appointment within 10 working days.

[The structure of the mediation session will be at the discretion of the mediator, and will take account of the needs of both parties involved on a case-by-case basis]

4. Resolution agreement sent to both parties

Following a successful mediation, we will issue both parties with a settlement agreement detailing what has been agreed.

If the mediation is not successful, the parties can request a certificate detailing the attempt to mediate through our service.

Please note that any contract for the supply of goods/services will be made between you and the provider of the goods/services; not with the National Residential Landlords Association or any of its associated companies. The NRLA has no liability in relation to any contract entered into by you as the NRLA only acts as an introducer.