Five actions to take when a tenant reports a problem at the rental property
As a landlord, getting a report of a problem from your tenant can be worrying, and you'll probably want to fix it right away. Here, Sandy Bastin, Head of Adjudication Services at the Tenancy Deposit Scheme, looks at what to do when your tenant reports a problem and how fast it needs to be dealt with; examples of common problems and, how to handle them; and advice on handling repair deposit disputes.