Course and Event booking terms & conditions

Who we are

In these Terms, ‘Group’, ‘We’, ‘Us’ and ‘Our’ mean the National Residential Landlords Association group (the NRLA), a membership organisation which represents and supports private residential landlords in the UK.   It comprises four companies:  

National Residential Landlords Association - a not-for-profit company limited by guarantee (registered in England under number 12187275); 

LPTE Limited - a share company which is a wholly owned subsidiary of the NRLA (registered in England under number 12249799);  

NLA2019 Limited (which traded as NLA - National Landlords Association); and, 

RLA2019 Limited (which traded as RLA - Residential Landlords Association). 

The registered office for these companies is at Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU. 


These terms and conditions apply to anyone making a course or event booking (the ‘booker’) and/or anyone attending a course or event (the ‘delegate’). Please read this and the Privacy Notice carefully before booking. Once accepted, your application to attend a course constitutes a binding contract with LPTE Limited (part of the National Residential Landlords Association group ‘NRLA’) and is subject to these terms and conditions. Bookings must be made online and payment in full is required at the time of booking. References to the NRLA include any associated company providing the course on behalf of the NRLA.

We cannot guarantee that any course or event will take place at the stated date or time. Courses and events will only proceed if the minimum quota required to book and attend is reached. If reasonable substitutions cannot be made, we reserve the right to cancel or re-schedule a course at any time and accept no liability if the course cannot take place e.g. if the trainer or facility is unexpectedly not available. The course content and format may be varied from that advertised.

In the event of a course or event being cancelled, a refund of any fee will be made but no compensation will be paid for any additional costs/expenses incurred by the delegates. We also reserve the right to substitute the trainer without notice. The course content and format of any course or event may be varied from that advertised at the discretion of the NRLA.

Neither the delegate nor anyone else on their behalf may reproduce or use any course or event materials or documentation or use any such materials or documentation otherwise than for personal study purposes. Any use or reproduction, other than for these purposes, must only be with the written permission of the copyright holder. The delegate must act in an orderly manner and we reserve the right to exclude any person from the course if it has good reason.

We do not provide any specialist equipment, translators or signers; if sourced by you, such support may be brought to the course when this has been agreed in advance with us.

Where a delegate attends a course or event in order to gain a certificate or to comply with the requirements of any third party (e.g. the local housing authority as licensing authority), the delegate must arrive on time and attend for the entire duration of the course. Otherwise, we reserve the right to treat the delegate as a non-attendee and may notify the third parties involved accordingly. Where an assessment is included on the course attended, delegates will receive a link after the course has taken place and will have 30 days in which to complete it. 

We will on occasion offer time-limited discounts and offers on courses and events. We reserve the right to withdraw a discount or offer at any time.

Classroom courses and in-person events

The delegate must comply with all the requirements of the venue where the course or event is to be held (including requirements relating to Health and Safety) and must comply with any requests made by the trainer or speaker. The delegate must act in an orderly manner and the NRLA reserves the right to exclude any person from the course or event if it has good reason.

The booker must confirm any dietary or access requirements at the time of booking so that appropriate arrangements can be made. We do not provide any specialist equipment, translators or signers; if sourced by you, such support may be brought to the course when this has been agreed in advance with the NRLA.

eClassroom courses

A recording of the course will be provided to delegates in attendance. On booking the course the delegates agree that any interaction made on the day will be recorded. The recording will be available for 30 days after the course. We reserve the right to retain the recording to be used for training purposes.

eLearning courses

On purchasing an NRLA eLearning course, the NRLA grants you a licence to use the course for your own personal use and not for commercial purposes. The licence will last for 12 months from the time of purchase (unless otherwise stated) and you may only use the course for this period. You will not be able to save or store the course or access it after this time and it cannot be sold or given to anyone in any form. 

Courses cancelled by us will receive a full refund, provided they have not been accessed online after which no refund will be provided. Substitution of a delegate is permitted free of charge. 


If assessments are not passed first time, one re-sit of each individual unit assessment will be free of charge, further re-sits will be charged at £20 each.


You may cancel or defer a course by contacting our membership team by email or phone, we apply the following cancellation policy: 

  • If you cannot attend a training course for any reason, you can transfer the booking to any other available course (subject to below). 
  • If the request to cancel or transfer is received less than 14 days from the course start date, then we will charge you an administration fee of £50 for classroom courses or £25 for online courses to cover our unrecoverable costs.  
  • Transfer from an eLearning course will be free of charge providing the course has not yet been started. If there is a difference in course price this will be payable.

In the case of a one-off event, if you cancel within 30 days of making payment we will issue a full refund, unless payment is made within 14 days immediately preceding the event date, in which case refunds will be at our discretion. Refunds requested more than 30 days after payment will only be given at our discretion.

Non-attendance – if delegates do not attend a course or event and fail to advise us in advance, no refund or transfer will be given.

Substitution of a delegate is permitted free of charge, please provide at least 24hrs notice of any substitution, and 7 days for any change in special requirements.


The copyright of all course and event materials, including any delegate workbooks and slides, remain the property the NRLA. All rights are reserved. No part of the course materials may be reproduced or transmitted in any form or by any means without the prior written permission of the copyright owner except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd. Any unauthorised reproduction or transmission of any part of the course materials may result in prosecution. 

Limitations of liability

Our courses and events are developed using professional experts and associated resources; however, full accuracy of content cannot be guaranteed as laws and regulations change. Similarly, their interpretation can alter. You should not rely on the information provided without taking your own legal or other appropriate professional advice.  

We cannot accept any legal liability for anything you do or decide not to do or otherwise refrain from doing in relying on the information provided. We will endeavour to update the content in a timely manner to reflect changes in the law and will, from time to time, remove a course for the purpose of such updates. It is important for you to check with the appropriate legal bodies to clarify if legal advice is required. With any course, it is advisable after a time to check that its content is still relevant and up to date. 

We will not be liable by reason of breach of contract, negligence or otherwise for any loss or consequence of loss occasioned to any persons acting, omitting to act or refraining from acting in reliance upon the course material or presentation of the course; or, except to the extent that any such loss does not exceed the price of the course, arising from or connected with any error or admission in the course material or presentation of the course. Consequential loss shall be deemed to include, but not limited to, any loss of profits or anticipated profits, damage to reputation or goodwill, loss of business or anticipated business, damages, costs, expenses incurred or payable to any third party or any other indirect or consequential losses. 

Every effort is made to ensure our courses provide accurate information that is relevant for England and Wales however, there may be variations or different requirements in Wales on certain matters.  

Course materials are prepared for event content and training purposes only and are not a substitute for legal advice.

Filming, photography and delegates list

We may, on occasion, have a film crew and photographer at our courses and events. We have a legitimate interest to film and photograph our courses and events.

We reserve the right to provide a list of all delegates to other delegates attending for the purpose of networking and information to any sponsors or exhibitors also attending.

Course and Event Terms

Last updated: 14/02/2023 at 17:24 - 222.63 KB