Concierge

All new applications to concierge are currently suspended owing to the high demand on Landlord Support. The service will resume from later on in July/early August. Existing applications will be concluded in full. Thanks for your understanding.

What is NRLA Concierge?

NRLA Concierge provides comprehensive assistance for members facing challenges such as eviction, rent increases, and starting a tenancy. As a member, you can access our dedicated advice line for specific queries and general guidance. For more personalised support—including help with documents and a dedicated agent, NRLA Concierge offers an in‐depth service tailored to your needs.

NRLA Concierge support services include

Service	Description
Section 8	We will discuss the reasons or grounds you might be looking to use for seeking possession. After establishing that you have met the grounds, we will check any evidence needed to confirm this and then create your Section 8 notice for you to serve. Full guidance is given on how to serve the notice.
Notice to Quit	Where you have a Non Assured Tenancy, a Notice to Quit is required. We will check your relevant contract to be sure a NTQ is the correct approach and then create the notice for you to serve. Full guidance is given on how to serve the notice.
Section 13 Rent Increase	We will review your proposed rent level with some basic checks on market value, to ensure your chances of achieving the increase are as successful as possible. Once done, we will check your contract and prepare the Section 13 notice for you to serve. Full guidance is given on how to serve the document.
Creating Your Tenancy	Whether you are creating an Assured Shorthold or have other specific circumstances such as a lodger or if you are a resident landlord, we will discuss your requirements and assist in preparing any relevant documentation and compliance for your new tenancy. We will then create the tenancy or license for you to review ready for it to be sent to your tenant. If needed we can discuss guarantor requirements too.

How NRLA Concierge works

Application and Payment

Complete the application form for your chosen service and review the requirements in the Application Document. Once submitted, your case handler will contact you to take payment and guide you through the process.

Document Review & Eligibility

Your case handler will review your documents, request any missing details, and confirm your eligibility to proceed. This ensures all information is accurate before moving to the next step in your application.

Consultation

After payment, you’ll book a 30-minute consultation via our online booking system. The meeting, held on Microsoft Teams, will include a review of our work and delivery of your completed documents for immediate use.

Ongoing Support

Your case handler will explain how to correctly serve your document or notice in line with the relevant laws. This session is also your chance to raise any final queries directly with your case handler before completion.

NRLA Concierge is an exclusive service available to NRLA members. To continue with your application and access enhanced support, you must first register as a member. Membership provides access to our full range of services, including NRLA Concierge, where you’ll receive tailored, one-to-one support to help you manage complex landlord issues with confidence.

Members only

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