Landlord's complaints policy?
General Discussion

laviniateresa
laviniateresa
34 Thanks
164 Posts
2 months ago
0

On government/Shelter website, it states landlord should have a "complaints policy" in place. Can anyone point me in direction of any forms or notifications relating to this, should I have issued something at start of tenancy? Tenant has a complaint about height of my hedge and is raising issue with council. (it's a neatly kept privet that has stayed same height since start of tenancy , neighbour pays for upkeep so we allow the greater height for screening.)

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