Making a small claim online (Moneyclaim Online)

Last updated 30 September - updated fees for using Moneyclaim

Introduction

The purpose of this guide is to provide an overview of the small claims process for landlords. In it, we will discuss the various stages that a landlord is expected to follow, the information they are expected to provide, as well as best practice tips for avoiding ever having to use the small claims process in the first place.

This guide is designed for landlords who are representing themselves in court for a straightforward rent arrears case, or seeking to claim less than £10,000 from a tenant or guarantor. Where a solicitor needs to be employed and the damages exceed £10,000 then the process can take longer and will require you to follow the Pre-Action Protocol for Debt Claims.

What is Moneyclaim Online?

Moneyclaim Online is HMCTS' online claim system for claimants and tenants. It allows you to make a small claim online provided you have an address in the United Kingdom, you are over 18, and you are making a claim -

1. for a fixed amount that is less than £100,000 (in practice if the claim is for more than £10,000 you should probably seek legal advice first)
2. against one or two defendants aged over 18
3. who have an address in England or Wales

If you are entitled to legal aid or the claimant lacks mental capacity you will not be able to use this system.

Where can I make a claim online?

The information provided in this guide is based on a claim made at https://www.moneyclaim.gov.uk/

The Government is currently trialling a new system that will replace this site at https://www.gov.uk/make-money-claim. However, at the time of writing the system is still undergoing revisions based on feedback. You may prefer to use the older Moneyclaim Online portal instead to avoid bugs while making your claim.