mydeposits

Since April 2007, all landlords who take a deposit from their tenant on an Assured Shorthold Tenancy (AST) in England and Wales* must comply with the tenancy deposit protection legislation.

This means you must:

  1. Protect the tenant's deposit with a government approved scheme within 30 calendar days of receiving it from the tenant
  2. Provide the tenant with the prescribed information within the same 30-day deadline

Choose the scheme to suit you

mydeposits provides landlords with a choice of deposit protection options:

mydeposits insurance

  • You hold the tenant’s deposit in your account during the tenancy
  • NRLA members receive 30% off the deposit protection fee

mydeposits custodial

  • mydeposits holds the tenant’s deposit for the duration of the tenancy
  • Free to join and use

Why choose mydeposits?

  • You have complete control on how you choose to protect the deposit for the duration of the tenancy with our insurance and custodial schemes
  • Protect your deposit in under 5 minutes and manage deposit protections online using your dedicated member area
  • Outstanding service for all, providing an in-house team of expert advisers with service standards measured by government performance targets 

30% discount for NRLA members

NRLA members get a 30% discount on the deposit protection fee when you protect a deposit online with mydeposits insurance in England and Wales. To claim your discount, you will need to verify your NRLA membership with mydeposits when you pay your deposit protection fee on check out.

The 30% discount is linked to your NRLA membership number. You can only claim the discounted rate on one mydeposits account, per NRLA member number.

Frequently asked questions

How do I log in to mydeposits?

If you are using mydeposits for the first time you will need to register with mydeposits first to create a new mydeposits account. If you are returning, you will need to log in with mydeposits to access your existing mydeposits account.

New user? Register here.

Returning to your mydeposits account? Login here.

What is my security code? 

Your security code is your NRLA password.

I am a member but mydeposits’ website won’t let me claim the 30% discount.

If you are unable to claim the 30% discount it may be for one of these reasons:

1. You may have entered your NRLA member number or security code incorrectly when verifying your NRLA membership on the mydeposits website

2. Your NRLA membership may have lapsed

3. Your NRLA member number may be linked to a different mydeposits account

If you only have one mydeposits account, you can usually resolve the issues by:

If you have several accounts with mydeposits, you may have claimed the discount before on another mydeposits account:

  • The 30% discount is linked to your NRLA membership number. You can only claim the discounted rate on one mydeposits account, per NRLA member number
  • If you have a query about your mydeposits account, please contact mydeposits

Why are mydeposits saying that my security code is incorrect over the phone?

The NRLA member discounted rate is only available online. If you wish to claim your 30% discount please protect your deposits online.

I have several accounts with mydeposits, can I claim the discount on all of my accounts?

The 30% discount is linked to your NRLA membership number. You can only claim the discounted rate on one mydeposits account, per NRLA member number.

Really good system, very easy to use. In the past the team have been very helpful and accommodating when I made an error and they willingly helped me out. Would highly recommend.

Paul, Landlord

I have used mydeposits for years and it is simple, reasonably priced and easy to use. The new information they send has also been helpful. I have a number of properties and will continue using it.

Richard, Landlord

I have used this company for many years now to protect the deposits I take on my rental properties. The service is very easy to use, I like the diary reminder one month before expiry. The certificate is very user friendly for the tenants with all the information in a simple format for both landlord and tenant. Fully recommend.

Natalie, Landlord

Latest News

The Impact of Unprotected Deposits on Evicting your Tenant and Serving a Section 21 Notice

At the NRLA we receive a lot of calls to our helpline from members who want to know the impact that an unprotected deposit can have on their tenancy, and particularly on evicting a tenant and serving a Section 21 notice. This article will draw on the combined expertise of Suzy Hershman, Head of Dispute Resolution at mydeposits, and Paul Sowerbutts, Head of Legal at Landlord Action.

Partners and Suppliers Suzy Hershman 22/07/2022
The Impact of Unprotected Deposits on Evicting your Tenant and Serving a Section 21 Notice

The Landlord's Essential Guide to Garden Maintenance

With summer just around the corner, tenants will be starting to make more use of any outdoor space, and as plants, lawns and weeds grow more rapidly at this time of year, gardens will be in need of extra maintenance. So NRLA deposit protection provider, mydeposits has put together a timely guide to garden maintenance and how to avoid any end-of-tenancy issues that might arise.

Partners and Suppliers Suzy Hershman 23/05/2022
The Landlord's Essential Guide to Garden Maintenance

End of tenancy dilemmas

NRLA partners mydeposits discuss potential problems when ending a tenancy, with advice for a wide range of circumstances.

Helpful Tips Suzy Hershman 21/03/2022
End of tenancy dilemmas

A Landlord's Guide to UK Tenancy Agreements

Read our shorthold tenancies guide for landlords. Including everything from why you need a residential tenancy agreement to additional clauses and more.

Helpful Tips Suzy Hershman 20/01/2022
A Landlord's Guide to UK Tenancy Agreements

The landlord's essential guide to periodic property inspections

Suzy Hershman of NRLA partners my deposits shares the landlord's essential guide to periodic property inspections.

Helpful Tips Suzy Hershman 27/10/2021
The landlord's essential guide to periodic property inspections

Please note that any contract for the supply of goods/services will be made between you and the provider of the goods/services; not with the National Residential Landlords Association or any of its associated companies. The NRLA has no liability in relation to any contract entered into by you as the NRLA only acts as an introducer.