Agents Fundamentals

Please note due to current restrictions, this course will be delivered online as an eClassroom course.

What we will cover:

  • Maintaining relationships with both tenants and Landlords 
  • Agency services 
  • The lettings process 
  • From marketing, sourcing tenants, tenancy obligations and ending the tenancy 
  • Terms of business and contracts 
  • Drafting contracts and CMA guidance on the Law of Agency 
  • Tax obligations 
  • Dealing with complaints 
  • Requirements for redress 
Course TypeClassroom
Who's it for?Agents
Estimated DurationAll day
CPD Points Awarded5 core
From £92 for NRLA Members.
From £114 for non-members.
e-classroom - Full day course
Friday 27th November 2020


  • Understand the legislation governing the industry 
  • Learn practical tips on relationship management and other industry best practice
  • An overview of the entire lettings process and the regulations that must be followed 
  • Awareness of agent obligations to both landlord and tenant 


As landlords have increasing regulations to follow the Letting Agent is required to be fully knowledgeable on all areas of relevant law. This course will help you avoid unnecessary legal action and minimise problems from arising. Ideal for Letting Agents new to the sector along with those with more experience, it serves as both an introduction to the Private Rented Sector and a refresher. We will guide you through the key processes involved when creating and setting up a tenancy right through to managing and ending tenancies and clarify the legal requirements of an agent.

Due to current safety guidelines delegates are requested to bring their own food and refreshments. Parking and public transport instructions will be provided following booking confirmation.

This training course qualifies for 5 continuous professional development (CPD) points which can help towards or maintain your accreditation with the NRLA. If you are interested in becoming an accredited landlord with the NRLA, CPD points are necessary to achieve that status. 

NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. Accredited members demonstrate their knowledge and understanding of their responsibilities and obligations and strive to maintain, increase and improve their knowledge of the market through training and development. CPD points are awarded for all activities which improve those attributes and are a requisite of membership of the NRLA Accreditation Scheme.  

For more details visit the accreditation section on the website. 

Suitable for

  • New letting agents
  • Exising letting agents

Agents Fundamentals

Classroom Training

From £92 for NRLA Members.
From £114 for non-members.