Agents Fundamentals

What we will cover:

  • Maintaining relationships with both tenants and landlords  
  • Agency services  
  • The lettings process  
  • From marketing, sourcing tenants, tenancy obligations and ending the tenancy  
  • Terms of business and contracts  
  • Drafting contracts and CMA guidance on the Law of Agency  
  • Tax obligations  
  • Dealing with complaints  
  • Requirements for redress
Who's it for?Agents
CPD Points Awarded5 core
From £112 for NRLA Members.
From £140 for non-members.
Prices include VAT
Remote Self study at your own pace
Duration: 5 hours
Members: £112
Non Members: £140
Monday 5th August 2024
Members: £134
Non Members: £168
Thursday 5th September 2024
Members: £134
Non Members: £168
Thursday 1st August 2024
Members: £146
Non Members: £182
Wednesday 18th September 2024
Members: £146
Non Members: £182


  • Understand the legislation governing the industry  
  • Learn practical tips on relationship management and other industry best practice 
  • An overview of the entire lettings process and the regulations that must be followed  
  • Awareness of agent obligations to both landlord and tenant


As landlords have increasing regulations to follow the Letting Agent is required to be fully knowledgeable on all areas of relevant law. This course will help you avoid unnecessary legal action and minimise problems from arising. Ideal for Letting Agents new to the sector along with those with more experience, it serves as both an introduction to the Private Rented Sector and a refresher. We will guide you through the key processes involved when creating and setting up a tenancy right through to managing and ending tenancies and clarify the legal requirements of an agent. 

As a requirement for NRLA accreditation, the course will also include an optional assessment which underpins the learning. The assessment comprises of 24 multiple choice questions delivered via our eLearning platform. The time limit is 30 minutes and the pass mark is 75%. eClassroom delegates will be emailed log in details for the assessment on the day of the course and will have 30 days to complete it. eLearning delegates have until the course licence runs out to complete the assessment. Upon successfully passing the assessment you will qualify for 5 core CPD points which will be automatically recorded in your accreditation record. The successful completion of the assessment may be required for various licensing schemes. Please consult your local authority for clarification.

NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. Accredited members demonstrate their knowledge and understanding of their responsibilities and obligations and strive to maintain, increase and improve their knowledge of the market through training and development. CPD points are awarded for all activities which improve those attributes and are a requisite of membership of the NRLA Accreditation Scheme.   

For more details visit the accreditation section on the website.   

Suitable for

  • New letting agents
  • Anyone letting/managing property on behalf of a landlord