Dealing with Anti-Social Tenants and Neighbours

What we will cover:

  • Recognise what is ASB and its legal definition
  • Use the reasonableness test regarding reported incidents
  • Understand the legal framework of ASB and to Identify if ASB behaviour is a civil matter or a criminal act
  • Prevent a situation escalating, using the range of supplied ASB landlord tools
  • Understand the legal framework for and the agencies to contact to seek assistance with more serious incidents.
  • Recognise local authority and police powers under the Antisocial Behaviour Crime and policing Act 2014 and sanctions/remedies available.
  • Obtain possession as a private landlord for serious/repeated ASB, using Section 8 legislation
  • Effectively support a tenant who is a victim and assess the impact on their mental health, seeking professional support as appropriate
Who's it for?
CPD Points Awarded5 standard
£100 for NRLA Members.
£125 for non-members.
Prices include VAT
Wednesday 26th June 2024
Members: £100
Non Members: £125
Tuesday 16th July 2024
Members: £100
Non Members: £125
Thursday 12th September 2024
Members: £100
Non Members: £125


  • Establish clear guidelines to tenants on ASB and what is unacceptable within tenancy agreements and supporting documents.
  • Effectively engage with tenants following a reported ASB incident in terms of both complainants and alleged perpetrators
  • Investigate incidents and collect evidence and knowing what is admissible, if evidence gathering involves the police and/or local authority


This course, developed in conjunction with acknowledged and experienced experts, is for private landlords & letting agents to equip them with skills and strategies not only to prevent and manage outbreaks of Anti-Social Behaviour caused by tenants but also on behalf of landlords’ tenants so ASB can be effectively dealt with within the neighbourhood impacting on them.

ASB has many facets - your tenant may be a victim or the perpetrator of an incident. All approaches and frameworks covered within the course revolve around the relevant provisions of the Anti-Social Behaviour, Crime & Policing Act 2014

Please note: The course materials for this course will be emailed out after the course has taken place and the eClassroom version of this course is not recorded.

This training course qualifies for 5 continuous professional development (CPD) points which can help towards or maintain your accreditation with the NRLA. If you are interested in becoming an accredited landlord with the NRLA, CPD points are necessary to achieve that status. 

NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. Accredited members demonstrate their knowledge and understanding of their responsibilities and obligations and strive to maintain, increase and improve their knowledge of the market through training and development. CPD points are awarded for all activities which improve those attributes and are a requisite of membership of the NRLA Accreditation Scheme.  

For more details visit the accreditation section on the website.

Suitable for

All landlords, lettings and managing agents