What we will cover:

  • Hoarding disorder and hoarding as a result of other mental illness, brain injury or learning disability
  • The difference between extreme clutter and hoarding
  • Using the Clutter Image Rating as a base measure
  • An overview of the law
  • Setting overall goals and agreeing actions/pledges – within strict timescales
  • Where residential landlords sit within local multi agency hoarding and self-neglect protocols (if available)
Who's it for?
CPD Points Awarded3 standard
From £66 for NRLA Members.
From £83 for non-members.
Prices include VAT


  • Understand the difference between hoarding and 'extreme clutter' using the Clutter Rating Image
  • Identify the safety hazards caused 
  • How to effectively communicate concerns to tenants


Aimed at residential landlords and agents, the course provides a valuable insight into hoarding behaviours and will give you the tools needed to communicate effectively with a tenant who is hoarding or living in extreme clutter. We'll also provide you clarity on how to deal with hoarding and extreme clutter in respect of landlord safety responsibilities, particularly around fire safety, gas and electrical safety, and property access and egress.

This training course qualifies for 3 continuous professional development (CPD) points which can help towards or maintain your accreditation with the NRLA. If you are interested in becoming an accredited landlord with the NRLA, CPD points are necessary to achieve that status.

NRLA Accreditation recognises landlords who have agreed to maintain professional standards in the management and maintenance of their rented property and deal fairly and professionally with their tenants. Accredited members demonstrate their knowledge and understanding of their responsibilities and obligations and strive to maintain, increase and improve their knowledge of the market through training and development. CPD points are awarded for all activities which improve those attributes and are a requisite of membership of the NRLA Accreditation Scheme.  

For more details visit the accreditation section on the website.

Suitable for

  • All landlords
  • All letting and managing agents