Complaints about an NRLA Service

Tell us about your issue

We always aim to provide the best service possible, and we are sorry if we haven’t achieved that.  

Where to send your complaint:

Please write to [email protected]

When sending your complaint, please include your membership number, preferred contact details and any supporting documentation relating to the case.  

What we’ll do

We will log your complaint and send an acknowledgement within 1 working day. We will contact you to discuss your complaint and will try in most circumstances, to resolve your issue within 5 working days.  

Sometimes a problem will require a more in-depth investigation. If this is the case, we will discuss this with you. We will keep you updated throughout the investigation, and we aim to resolve issues of this type within a maximum of 30 working days.  

Once we have fully investigated any issue, we will write to you with our full and final response. This response will include the details of our investigation, how we have reached the decision we have and what we are going to do to put things right.  

Should you remain unsatisfied you can write to K. Bukingham, NRLA, Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, Manchester, M1 6EU or emailing [email protected]