Call of the Week: Replacing lost keys

This week our advice team helped a member learn more about a part of the Tenant Fees Act legislation, introduced in England in June 2019.

The landlords’ tenant had given her a call early one Sunday morning to say they had lost the keys to the property and needed a replacement set. The landlord had arranged for a locksmith to go to the property the same morning to change the locks on the main door, and provide new keys.

They gave us a call because they wanted clarification on whether they can charge the tenant for the cost of the locksmith and replacing the keys, given the tenant fees ban.