How to handle emergency repairs in rental properties

Emergencies in rental properties can happen at any time, and when they do, landlords need to act fast. From burst pipes to boiler breakdowns, unexpected issues can cause stress for both landlords and tenants. Knowing what qualifies as an emergency, who is responsible for what, and how to prevent major repairs in the first place can help you avoid costly disruptions. 

Here’s everything you need to know about handling emergency repairs efficiently and keeping your property well-maintained. 

An emergency repair is any issue that poses an immediate risk to the safety of tenants, damages the property, or disrupts essential services. Some common emergencies include: 

• Loss of heating or hot water – Particularly urgent in winter, a broken boiler can be a major issue for tenants. 

• Gas leaks or carbon monoxide issues – These require immediate attention to prevent serious health risks. 

• Burst pipes and major leaks – Water damage can quickly escalate, leading to costly repairs if left unchecked. 

• Electrical failures – A complete power outage (not caused by external supply issues) or exposed wiring can be dangerous. 

• Broken locks or security issues – If a tenant cannot secure the property due to a broken door lock, it needs urgent repair. 

Other issues, such as a dripping tap or a faulty kitchen appliance, may be frustrating but aren’t necessarily emergencies. However, dealing with smaller problems quickly can help prevent them from turning into bigger ones. 

While landlords are responsible for ensuring the property is safe and in good working order, tenants also have a role to play in maintaining their home. Here’s a general guide: 

• Repairs to heating, plumbing, and electrical systems. 

• Fixing structural issues such as roof leaks and damp. 

• Carrying out gas safety checks and ensuring compliance with legal standards. 

• Repairing security-related issues, such as broken locks or windows. 

• Reporting problems as soon as they arise. 

• Taking reasonable steps to prevent damage, such as turning off water if a pipe bursts. 

• Basic maintenance, like changing lightbulbs and keeping the property ventilated to prevent damp. 

A clear tenancy agreement outlining repair responsibilities can help avoid confusion and ensure both parties know what to do in an emergency. 

While some emergencies are unavoidable, proactive maintenance can help prevent many issues before they become serious. Here are a few key steps landlords can take: 

• Schedule regular boiler servicing – An annual service can catch potential faults before they lead to a heating failure. 

• Check security features – Make sure door and window locks are in good working order. 

• Inspect pipes and gutters – Look for leaks or blockages that could lead to water damage. 

• Test electrical systems – Arrange for periodic electrical safety checks to identify any faults before they cause problems. 

By keeping up with maintenance, landlords can reduce the likelihood of unexpected repairs and ensure their properties remain in good condition. 

Emergencies can be stressful, but having the right support in place makes all the difference. YourRepair’s landlord care plans provide fast-response cover for unexpected breakdowns, helping landlords resolve issues quickly and keep tenants happy. 

With YourRepair, landlords benefit from: 

• A 24/7 emergency helpline, so expert help is always available. 

• A nationwide network of engineers, ensuring quick callouts. 

• Boiler and heating cover, including annual servicing to keep everything running smoothly. 

• A Gas Safety Certificate included, helping landlords stay compliant with regulations. 

NRLA members can get one month free on any YourRepair care plan when purchasing through NRLA. It’s a great way to make sure you’re covered while getting extra value from your membership. 

Emergencies can’t always be avoided, but with the right planning and support, landlords can protect their properties, keep tenants safe, and avoid unexpected costs.