Industry News Sam Hunter 08/07/2021

Over 80% of private renters happy with accommodation

OVER 80 per cent of private renters in England are satisfied with their accommodation according to new data released today.

Figures from the English Housing Survey for 2019/20 report that 83 per cent of private renters were satisfied with their current accommodation, a figure that has remained constant over the past 10 years.

In comparison, the proportion of social renters satisfied with their accommodation stands at 78 per cent, having fallen from 81 per cent in 2018/19.

The survey reports also that 75 per cent of private renters are satisfied with the way their landlords carry out repairs and maintenance, the highest figure for around a decade.  In contrast, 66 per cent of social renters were satisfied with the way their landlords carried out repairs and maintenance, down one percentage point from the previous year. 

The Government’s survey also revealed that tenants generally had a more positive experience of renting when dealing directly with a landlord than with a letting agent.

Private renters were asked how satisfied they were with the services provided by the landlord or, if they rented through a letting agency, letting agent from first contact to the day they moved into the property. 85 per cent were satisfied where services were provided by their landlord, whilst 79 per cent said the same where they were provided by a letting agent.

Ben Beadle, Chief Executive of the National Residential Landlords Association, said:

“The NRLA is mindful of the challenges the private rented sector is confronted with and remains firmly committed to tackling them in a spirit of co-operation between tenants, landlords and government.

“However, today’s figures demonstrate that the vast majority of private renters are satisfied with their accommodation and the service being provided by their landlord. This positive feedback is representative of tenants’ experiences across the private rented sector, and it is through this lens that future changes need to be seen.”

Sam Hunter

Sam Hunter Media Manager, NRLA

With over ten years of experience in professional services communications, Sam advises on the NRLA’s media content, external messaging, and the delivery of impactful campaigns.
With an expert understanding of the rapidly changing UK and international media landscape, Sam’s approach to media matters ensures that a clear vision, compelling insights, and high-quality leadership remain at the heart of the NRLA’s campaigns.

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