NRLA Concierge Service

These Terms and Conditions (“Terms”) apply to your use of the NRLA Concierge Service (“the Service”), provided by the National Residential Landlords Association (NRLA). By using the Service, you agree to be bound by these Terms.

Nature of the Service

• The NRLA Concierge is a paid support service that offers enhanced guidance for completing landlord documentation, including but not limited to:
  • Tenancy creation
  • Section 13 notices
  • Section 8 notices
  • Notice to Quit
• The Service is limited to procedural and administrative support only. It does not constitute legal advice.

Eligibility

• The Service is available only to active NRLA members and named associates.
• You must be the legal owner or authorised agent of the property in question.
• The service is only available for properties in England.

Scope of Service

• The Service includes:
  • Document collation and review
  • Support completing forms based on member-provided information
  • Summary of next steps and procedural guidance
• The Service does not include:
  • Legal representation
  • Legal interpretation of complex tenancy issues
  • Serving of legal notices on behalf of members

Member Responsibilities

• You are solely responsible for the accuracy and completeness of all information provided.
• All forms and notices will be signed and served by you, not by the NRLA.
• Any failure to follow the advice or submit accurate documentation is at your own risk.

Disclaimer and Limitation of Liability

• NRLA does not warrant the legal enforceability or outcomes of the documentation or advice provided through the Service.
• While we aim to provide accurate, up-to-date information, the NRLA is not liable for any loss, damage, or expense arising out of your use of the Service.
• No guarantees are made regarding success in tenancy or possession proceedings.

Payment and Refunds

• Fees for the Service are as published on the NRLA website and are payable in advance.
• If the process is deemed non-viable after initial review, you are entitled to a 75% refund, with the remaining 25% retained as an admin fee.
• Payments are non-refundable once the Service has been delivered in full.

Data Handling and Privacy

• All information provided will be handled in accordance with our Privacy PolicyPrivacy Policy and in compliance with UK GDPR.
• Documents will be stored only as long as necessary to provide the Service or as required by law.

Service Availability

• Service availability is limited to operational hours of the NRLA Support Team.
• While we aim to respond within 24 hours, turnaround times may vary based on volume and complexity.

 

Payment and Refunds

• Fees for the Service are as published on the NRLA website and are payable in advance.
• Once payment has been made and the Service initiated, no refund will be issued, including where:
• You choose not to proceed after payment;
• Your personal or tenancy situation changes; or
• You no longer wish to use the Service for any reason.
• If, during the initial review, the NRLA determines that the Service cannot be provided (e.g., due to lack of documentation or ineligibility), a 75% refund will be issued. The remaining 25% will be retained as an administration charge.
• No refunds will be issued once the main consultation has occurred or the Service has otherwise been materially delivered.

 

Termination

• The NRLA reserves the right to suspend or terminate access to the Service if:
  • You breach these Terms
  • You provide false or misleading information
  • Your membership is no longer valid

Changes to the Service

• We may update or withdraw the Service at our discretion.
• Material changes to these Terms will be notified via the NRLA website.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information

For questions or support, email us at [email protected].