Call of the week
NRLA members can access unlimited advice and support from our advice team. Our weekly Call of the Week blog features how our advice team has helped a member find the solution to their query. The most recent Call of the Week articles can be read below-please note date of article.
Call of the Week: Replacing lost keys
This week our advice team helped a member learn more about an aspect of the Tenant Fees Act legislation, around whether they could charge for replacing a lost set of keys and paying a locksmith.
Call of the Week: Viewings in local lockdown areas
Over the last few weeks a number of towns and cities have had additional lockdown measures placed on them, to control the spread of Covid-19. This week, the team received a call from a member based in one such lockdown area. They wanted to know if viewings can still go ahead in light of the local lockdown.
Call of the Week: Access for electrical safety inspections
This month the advice team have dealt with a number of calls relating to the new Electrical Safety Standards in the Private Rented Sector legislation. One such call we received was from a member who wanted to know more about gaining access to the property for the inspection to be carried out.
Call of the Week: Change in tenant and joint tenancy agreements
This week our advice team helped a member learn what paperwork they needed to sort out when one of the tenants in his HMO moves out at the end of the month, and a new tenant moves in.
Call of the Week: GDPR Compliance
A member gave us a call recently with a question about GDPR. They are new to the industry and wanted to make sure they are compliant.
Call of the Week: Rent arrears repayment
A landlord gave our advice team a call recently with a question about creating an affordable rent repayment plan for a tenant. The landlord gave the tenant a temporary rent reduction as they had been furloughed, however they are now back in full time work.
Call of the week: Viewings and cleaning properties
As the lockdown is eased in England and Wales, the government recently released guidance on how landlords should be carrying out viewings and the moment. We recently helped one member learn more about the new rules.
Call of the Week: Universal Credit and direct payments
One of our advisers recently helped a member learn more about how they can apply for the housing element of Universal Credit to be paid directly to them.
