LHA and Rent Increases April 2024
Universal Credit

Ray G
Ray G
0 Thanks
16 Posts
3 months ago

The increase in LHA Housing Benefit (Housing Element for Universal Credit claimants) is a welcome gesture and goes some way to reflecting the additional costs and charges landlords have incurred in the provision of accommodation over recent years.


It enables landlords to increase rents to a more realistic level (although in many cases, still below the market rate) and to do so, without extra cost to the claimant, as the increase is covered by the increase in the Housing Benefit/Housing Allowance.

I am delighted to say that our local council, Westmorland and Furness, has immediately implemented the changes without problem, upon notice by us of the rent changes: excellent service.


The same document was sent by tenants to Universal Credit which has become an unmitigated disaster.

In an attempt to help the situation and to accomplish a smooth and orderly change to the rent/LHA, we provided tenants with the letter/message below in February, which they sent via their journals to Universal Credit.

Unfortunately, because the change had not yet occurred some were told to resubmit the message on 5th April, the date the rent would increase.

However, some were told they needed to provide a new tenancy:

that is wrong as this simple change of circumstances does not require a change to an existing tenancy. This is by mutual agreement, the tenant agrees and has confirmed the position in their journal and the original start date of the tenancy remains.

The term of the tenancy is also unaffected and in any case, many move automatically from an assured shorthold to a periodic tenancy, which runs month to month.

Some were told to provide evidence of the change or their housing documentation:

that was provided within the document which they had submitted to Universal Credit via their journal; our letter etc.

Other were asked to provide utility bills:

this too is unnecessary as their status has already been verified through the original claim and the fact that they are already being paid Universal Credit at their current address and for the same landlord indicates the validity of their claims.

However, on 5th April, tenants were issued with the same letter again and which they submitted via their journals to Universal Credit.


Again, tenants were asked to provide further details and information: the very particulars already provided in the letter they had again sent to Universal Credit.

I therefore assumed I was misunderstanding the position and took advice from a specialist advice agency which confirmed our approach had been both helpful and correct and that there was no need for further information or delays.


Following their advice, I messaged DWP North Central Group on 6th April 2024.

I subsequently received a couple of calls and messages from a DWP Partnership Manager who was excellent and seemed to understand the problem and was sympathetic to the situation but did suggest that as these rent increases were something new, they were still looking at the processes.

However she subsequently received further advice and passed to me, that notification of a rent increase to Universal Credit had to include the following: -

tenant’s and landlord’s name, address and contact details 

– Already provided in our letter


2 address of the property

– Already provided in our letter



3 date the tenancy began and how long the term is for
Provided previously to instigate the universal credit housing element payment and should not be required again as unaffected


4 amount of rent and how often it is paid 

– Already provided in our letter



5 deposit amounts payable. 

We do not take deposits and this in any case is irrelevant as not a change of circumstances for rent


In the case of a traditional paper tenancy agreement, signatures of both the tenant and landlord or letting agent are required


The tenant is notifying a change which they agree to via their journal. My signature is on the letter and their submission via the journal proves mutual consent.

A tenant can notify Universal Credit if the rent is reduced and does not need the landlord’s signature to advise Universal Credit.

A tenant can notify Universal Credit that they have vacated a property: they do not need the landlord’s signature etc.

This is not in any case, a traditional paper tenancy agreement, but fulfilment by both parties to a government directive which, with respect Universal Credit, should be fully prepared to deal with.


Here is our message to tenants which they have sent via their journals to Universal Credit.

Hi, Tenant name in full



As you will recall, I messaged you recently asking you to send the message below to Universal Credit through your journal, following a change to the rent levels after a review by the Government and Local Authorities, of Local Housing Allowance Rates.

I understand that some people have been asked by Universal Credit to resubmit the message to them on 5th April, that being the date the change occurs.

Please can I therefore ask that you send this message again, by your journal, to Universal Credit on FRIDAY 5TH APRIL 2024.

Please confirm that you have done this on 5th April please as it is very important and failure to do so may result in rent arrears unnecessarily occurring.

If you do not know how to do this please let me know and I will help, but it is usually just copy and paste (everything).

Many thanks





I write to advise you that, in accordance with increases made by the Government, to Local Housing Allowances which take effect from 5th April 2024, your rent will increase on that day.


However, where you are in receipt of housing benefit or Universal Credit, this increase is covered by the new Housing Benefit/Universal Credit rates.


For many of our residents, our rental charges have been less than many in the private sector.


Whilst mortgage interest rates, property insurances, material costs, tradesmen charges, wages and all other costs associated with the provision of accommodation have substantially increased, landlords have for some years absorbed these costs. The Government has recognised this and therefore provided these increased housing benefit rates to assist with the cost of rental for all tenants and landlords.

I therefore write to advise you that with effect from 5th April 2024, your rent will be £XXX per calendar month and all payments made should reflect this please.


If you are in receipt of Universal Credit, you need to immediately copy and send this message on your journal to Universal Credit so that they can make the necessary adjustment from 5th April 2024.

Please will you let me know when you have done that.


Where Housing Benefit is paid by Westmorland and Furness Council (previously Barrow Borough Council) direct to us you need do nothing unless asked by the council, as we will deal with this on your behalf.

Where you receive Housing Benefit direct and use that towards or to pay your rent, you will need to advise the council direct of the change so as to avoid losing the revised benefit entitlement.

You do not need a new tenancy for this increase to take effect.


If you are currently making a top up to your housing benefit, that should remain in place and not change.


If you are not already claiming benefit to assist with rental payments, it may be that you are entitled to. We are always happy to work with you to see what might be available, based on your circumstances.

Our rent levels still remain below many other providers and if there is anything you do not understand please let me know and I will try to help.

Best wishes as always


Cumbria Business Group Ltd

4 West Avenue

Barrow in Furness

Cumbria LA13 9AX

E mail [email protected]

Tel 01229 830739
mobile 07541062625


At the moment despite, the above notification sent to Universal Credit via tenants’ journals we still do not know if the rent increases/changes to LHA will be implemented or whether even more information is required.

Looking at the notification process for a change of circumstances for Universal Credit it would appear all has been complied with but we still have no clarification as to if the revised rents, in accordance with LHA changes, will be paid, causing tenants to go unnecessarily into arrears.

I am waiting for the lady at Universal Credit to come back to me, hopefully with a positive update.

I wonder if this is a national problem or limited to certain localities?

Would be interested to hear the approach of others.


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