Zero Deposit Scheme

Tenancy Deposits

I was adviced by my estate agent (no longer my estate agent) to use the zerodeposit scheme. 5 years later I issues a section 21 and with the excellent help from LegalforLandlord mangaged to get my tennats out.  I wourked out a claim for damages of £1644.  The rent on the property started at 1150 and went up to 1320 and the property is council tax band E so quiet posh.  I tried to make the claim via the zerodeposit claim website but was only allowed to put £367 as this was the maximume the ZeroDeposit system allowed.  On enquiry why I only had a one week rent claim available,  I was told it was because the estate agent made a mistake and only put one week figure in rather than the 5 weeks.  This is were we are at the moment.  Currently it appears that as the tennats / estate agent only paid insurance for 1 week I can only claim for 1 week. Although I have not yet had this confirmed as my claim is still being progressed through the system.   A different estate agent told me he had a client who got nothing back from ZeroDeposit, so I am not expecting much. Has anyone had any experience of this and has anyone any advice other then the obvious.   I got my house back which is what I was really worried about so in the scheme of things this is not big money but this is a system  which landlords need to know the pitfalls of. Clearly landlords need to check hat sum is being insured by the tenants and the estate agent.