Burst water pipes

Other

My tenant left the property unoccupied over the Christmas break. We were not informed they were leaving the property from the 18th to 30th of December. They failed to set the central heating timer to avoid cold weather damage, as required in their tenancy agreement. During the time they were away water pipes to the bath froze and split. When the heating and hot water were turned on by a visitor to the property the frozen pipes defrosted causing a mains pressure leak in three spearate places. Allegedly, the visitor didn't know where the stop cock was located (although this is under the sink - the most common place)and the fire brigade were called to deal with the problem. The fire services turned off the water and electricity and blocked the kitchen door with a matress from the bedroom to avoid the water seeping into the ajoining room. The tenant sent a text to me at 6am on the 22/12/10 to inform me of the problem. On inspecting the property I found the kitchen ceiling completely down. I then located the leak and got professionals out to make good the damage to the plumbing in order to dry out the house. On 29/12 the kitchen ceiling was totally re-boarded and replastered. Today the first coat of paint has been applied to the ceiling. I have informed my tenants that the damage is their responsibility and outlined the cost for making good works which comes to £400. I am paying for the replacement ceiling light and bath panel as these had wear and tear. My tenant has today informed me that they do not feel responsible for the damage. I would appreciate your help in this matter as soon as possible.