Deposit Protection Service - gone mad??
Tenancy Deposits

Ian Cognito
Ian Cognito
0 Thanks
26 Posts
9 years ago
My tenant deposits are held in the DPS custodial scheme. Once a deposit is registered, I provide the tenant with prescribed information as per the DPS template.

There is a section "name, address and contact details of the Tenant" which I have always felt a bit unsure about; specifically regarding what tenant address I should provide. In the past, I have used a previous address, a family address, or a work address depending on what I honestly believed would be most useful should the tenant need to be contacted via an alternative address to the current rental property.

Having recently registered a deposit on-line with DPS, I thought it prudent to check that I was doing everything by the book, just in case my common-sense approach was not in keeping with the requirements of the scheme. Accordingly, I phoned DPS.

The Customer Service Advisor consulted his supervisor and, to my amazement, explained that the template was simply provided for assistance but that, as Prescribed Information is a legal requirement and DPS are not able to offer legal advice, he could not answer my question!

After having fallen off my chair, picked myself up and brushed myself down, I asked who might be in a better position than DPS to answer my simple question about complying with their tenancy deposit scheme.

Citizens Advice Bureau or Shelter was the (unhelpful) suggestion.

I have tried phoning both but, unsurprisingly, been put on hold and waited, and waited...........

Perhaps RLA can answer my initial question and provide comment on the stance taken by DPS.


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