Rent Arrears mounting up, now nearly 3 months owed -Templates don't fit situation?

Rent Arrears

Hi All

I have a tenant who i have a good relationshup with, she is in/out of work, having varying amounts or sometimes no UC payments made to me (any entitlement is pais direct to me).

Arrears have been mounting slowly since 2020 due to UC, changing jobs, UC claims etc...

On 07/03/22 i messaged that i would take legal action as i was not being replied to and owed -£1,143.87.

Tenant stated she was not ignoring me and on the same day i had a reply -''ve trying to sort things out with universal credit...hopefully the last payment will be the same every month as I'm on set hours now.As I get paid weekly would it be OK if I pay you £25.00 every week starting from Thursday'.

I then set a reminder to check inward funds for the extra £25 week and thus far have recieved 9 paymemts of £25, plus UC payments since then have been under the full rent amount and i have notified tenant that the £25 payments have stopped, i messaged 'Hi xxx, The £25 a week for rent arrears has stopped.
Last payment was 6 weeks ago and rent is still over 2 months in arrears.
Can you let me know what’s happening.
Thanks.
xxx'

I had a reply back instantly atating 'Struggling at the moment but I'm going to sort it out.'

How do i proceed here? I looked at the templates and they don't seen to suite my needs, i'm not sure how to approach this, i have kept rent low and not increased it since tenant moved in in 29/10/18 and it has been conmstantly in arrears since 04/06/2019.

The rent is only £411.67 per calender month and the arrears are now £1118.93 as of 04/09/22 (rent due date and UC only paid £309.17)

Thanks