Proof of Issuing GAS Cert to Tenant- Section 21

Possession - Section 8 and Section 21

Hi All, 

I wondered if anyone has experience of this or some advice please.

Through the letting agent I gave notice in July for the termination of the AST, they were due to vacate on the 18th Oct 2023.

The letting agent is fully managing the house, and has provided most of the documents we need to seek procession, however, when it comes to the Gas certificates, they cannot provide proof as they were posted to the tenant.  but have records.

They have the proof but are pleading GRPD and saying they cannot give me the information to me as it contains the tenants personal details, which I have anyway

The agent, have been requested to sign a Certificate of Service in civil cases: Form N215 which they seem to be avoiding. 

They said they can issue all the GAS certificates now and I should be alright.

I have told them I have already issued a section 21 in July.

This is stressing me out, it is bad enough the tenant is not moving out, but the agent is delaying and causing more pain – suffice to say this is part of national company.

The tenant has been there for 7 years and I have copies of all the Gas Certs myself, but to go to court, i have been told I need proof also the tenant was sent these too. The solictor is also saying we need proof. 

I am not sure what to do next or what my options are. I would be grateful for some help please.

Thanks,

CP