Safe2 certification services - bewarned.

2 Thanks
11 Posts
1 month ago

This is my experience of Safe2,  an NRLA advertised supplier. 

Property due a 5yr EICR cert, Previous electrician retired, had noticed SAFE2 promo on NRLA. Boiler service/cert also due so booked both certificates

Noticed the promised 5% discount was not included on invoice, even though I had clicked through from NRLA. 

EICR completed without hassle (although my city has many electricaians, the engineer had travelled a distance)

But boiler engineer cancelled by text on the day of appointment. fair enough these thiongs happen. Re-book. 

Contact Safe2 the day before new appointment to confirm gas engineer which they eventually do. Attend property and wait. And wait. 

No show and no comunication. 

Presuamably Safe2 do not pay the local enginners enough money and they take work elsewhere...

I contacted Safe2, pointed out the 2nd failed appointment and incorrect invoice. Requested a refund. They apologised but insisted they could not refund to a credit card, my original payment method. They insisted on my texting them bank details, which begrudgingly I did......only for a refund to be made to the card....

I booked a new boiler appointment directly with my usual local supplier. 

Be warned. 


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