Hot Water
Tenancy Types and Management

Amatuer Landlord
Amatuer Landlord
3 Thanks
61 Posts
15 years ago
Hi Dave,

One of my tenants reported a fault with their hot water gas boiler on Monday 10th. I visited the property that evening hoping that the high winds had ‘blown out’ the pilot light and that I would be able to re-light it. Unfortunately this was unsuccessful.

As the boiler had only very recently (Sept) undergone a gas safety check, and service, I have tried to get the ‘gas man’ to return and urgently fix the problem. The earliest he is able to return is Tuesday 18th at 8.30am.

There is an electric shower in the property so the only hot water unavailable is for the bath and washing up.

My tenant is demanding a rent ‘rebate’ for the period they have been without hot water from the boiler.

They have not been without hot water – just the convenience of hot water from the boiler.

How do I stand legally regarding a refund – is the tenant entitled and do I have to offer one?


Please Login

You must be logged in to participate in our forums, to continue please login below.

Not a member? From only £99 you can join in the discussion and get access to member's only resources and services.

As the home for landlords, the NRLA are here to help you save time, save money, and stay compliant. NRLA membership gives you access to a vast range of expertise, resources, and exclusive member benefits and savings, designed to help and empower members. We also play a pivotal role in campaigning and championing the interests of landlords.